Monday, August 23, 2010

Dashboarding

Dashboards are a great way to monitor metrics and key performance indicators (KPIs) that are important to your business. There is more to them than pretty charts and graphs, however. Like their automotive counterpart, they must relay real-time information that is relevant to the operation at hand. Typically a dashboard does not display historical trends (save that for historical reporting); instead the current state should be compared to some historical baseline (i.e. previous period or YTD average).

When creating a dashboard, consider three things: 1.) the business process being monitored, 2.) the audience being targeted, and 3.) the frequency with which the dashboard should be viewed. With these factors identified, the data and calculations necessary for the dashboard can be determined to ensure 1.) a relevant message that 2.) informs the right people and 3.) displays information that changes each time the dashboard is viewed. There is nothing wrong with creating different dashboards for different processes, people and time frames!

To learn more about how to build relevant dashboards, contact us!